Coaching Sanctuary Privacy Policy

Updated June 22, 2010 (Click here to see previous version)

Our Privacy Policy governs information that is collected through the CoachingSanctuary.com Website and the CS web application ("Site"), through our company, Coaching Sanctuary, LLC ("CS"), through the use of the Site, and other services offered on or through the Site (collectively, the "Services"). This Privacy Policy is incorporated by reference into the Terms and Conditions of Use .

Please read the Privacy Policy carefully. This explains what Personal Information we will gather from you, and when and how this information is used. Our Terms of Use explains the legal obligations of CS and you, the user, and also outlines what you can and cannot do while accessing the Site and Services.

"Personal Information" is information about a person that is personally identifiable to such person like the person’s name, address, email address, or phone number, as well as other non-public information.

"Anonymous Information" or "Aggregated Information" means information that is not associated with or linked to Personally Identifiable Information. Anonymous or Aggregated Information does not permit the identification of individual persons.

This Website is not directed at anyone under the age of 18. Please check back periodically for changes in our Privacy Policy.

Your Privacy. We understand that your privacy is very important to you. At CS we believe that our online visitors have a right to know our practices regarding the information we may collect when you access or use our Services. Other websites that are linked to/from the CS Site and entities that may be co-branded with CS may have different policies that apply to their collection and management of information; therefore, please review the privacy policy notices on those websites carefully for details.

Acceptance of Privacy Policy. BY ACCESSING OUR SITE AND USING THE SERVICES, AND ANY OF THE UPDATES THEREOF, AND BY PROVIDING INFORMATION THROUGH OUR SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, DO NOT ACCESS OUR SITE, USE THE SERVICES, OR PROVIDE ANY INFORMATION THROUGH OUR SITE.

The Information that We Collect. From time to time, we may ask for certain Personal Information from you so that you may participate in activities or enjoy the Services. Generally, we collect information in the following ways: when you submit information, including text, photos or videos, through your Registration, Profile, Forums, your Vision Board, Journal, in exercises and practices; when we receive information through our Services; and when we receive information from entries to CS contests or offers.

We will collect your name, your company’s name if applicable, your email and physical addresses, your phone and fax numbers ("Personal Information"). This information and other information you provide to us, for example information submitted through your Vision Board or exercises, will be collected, used and disclosed as outlined herein. Unless otherwise indicated, information provided will not be associated with your Personal Information and if disclosed or used by CS, such information shall be in anonymous or aggregate form.

Why We Collect this Information. We collect information for a variety of reasons, including administration of our Site, CS's effort to inform you of changes in our service, special offers, newsletters, and other products and services in which you may be interested. When you submit Personal Information to CS, you understand and agree that CS may access, store, and use your customer profile. You consent to the transfer of your information to and within the United States or other countries for processing and storage.

Our Use and Disclosure of Your Information. CS will use your Personal Information only for that specific purpose for which you submitted such Personal Information. We DO NOT sell or rent any Personal Information about you to any third party without your permission. Unless otherwise indicated, Personal Information provided by you to CS is for the internal use of CS only and for the purposes described in this Privacy Policy. We may disclose your Personal Information we collect to companies that perform services on our behalf to fulfill order requirements, payment processing, or administrative requirements. Additionally, when you purchase our products, as a part of the purchase transaction, you will be asked to disclose your information directly to a third party to fulfill your order or to facilitate the processing of your purchase transaction. CS is using Amazon.com to handle all purchase transactions. If you would like to update or change your personal information or credit card information on Amazon.com, please contact them directly through their website contact information at www.amazon.com. Other service providers are RightScale, www.rightscale.com; Vertical Response www.vresponse.com; and Smtp Authority, www.smtpauth.com.

Our Security Procedures and Your Privacy. CS takes great care in maintaining the security of your Personal Information, and preventing unauthorized access to it, through the use of commercially reasonable technology and internal procedures. For example, we use Amazon.com for all purchasing transactions so we do NOT see or store any credit card information. And, all communication between your web browser at home and data storage servers is encrypted with SSL 128 bit encryption—this is the industry standard used by banks and other leading financial institutions.  Additionally, all sensitive data such as your journal entries and answers from the Journey are encrypted (AES 128bit) when stored. Server, data center, and database storage are hosted by Amazon.com. Their data centers are protected by military-grade measures, delivering a safer level of security than a small hosting provider delivers. Although CS takes great care in maintaining the security of your Personal Information, CS does not guarantee that unauthorized access will never occur.

What You Can Do For Your Security and Privacy: We take your privacy and security very seriously, and provide you with a secure, worry-free sanctuary for all of your personal information. Each section of your sanctuary where you post information is private, except in the Community Board section, when you "ask" or "inspire". While we have taken the measures outlined above, you can assist us by:

(i) Creating longer, stronger passwords. Research shows that most security breaches occur when your password is simple, short, and consists of your name or even just the word “password.” To make your password secure, we highly recommend that you use a longer password with at least 10 digits, consisting of a mix of lower and upper case letters including numbers and signs like $%#&*();

(ii) Locking your screen if you need to leave your computer. We have created a simple click action that allows you to lock your screen if you step away from your computer. To unlock it, just enter your password.  If you forget to lock the screen when you step away, it will automatically lock after five minutes of idle time.

(iii) Don't post any personal information on the Community Board that identifies you, others, a business or entity. Don't post anything that you may want to remove at sometime in the future. (If you do need to remove something, you will need to contact us.)  For more information, see our Community Guidelines.

Notice of Sharing. CS may share your Personal Information or other information under the following circumstances: (a) within CS, including our employees, and agents; (b) with third parties with your consent; (c) if we believe in good faith that it is required by law, legal process or court order; (d) as may be required to respond to an inquiry, request or complaint that you have made; (e) to persons or companies that CS engages to carry out or provide support for the operations of its business (which may include customer support services or email service providers); or (f) if we believe in good faith that it is necessary to protect the personal safety, property, or interests of you, our users, the public, our licensors, Coaches, the Services or ourselves. CS may share aggregate information and/or Anonymous Information about our users and visitors with advertisers, business partners, sponsors, and other third parties

Advertising, Marketing, and Promotions. We may disclose Anonymous or Aggregate Information to advertisers, business partners, sponsors, or other third parties but we WILL NOT disclose any information that could be used to personally identify you. The Anonymous or Aggregate Information may be used to gauge the usefulness and popularity of our web pages, or certain links to or from our Site. During those times when we participate in promotions and contests in conjunction with other companies, with the intent to share Personal Information, we will indicate this in our contest rules, on the registration page. Please refer to our promotion/contest rules for updates.

Polls/Surveys/Contests. CS may from time to time invite you to participate in a poll, survey or a contest. The information that you provide to CS under these circumstances may include Personal Information or information that is otherwise tied to your Personal Information. If you participate, you understand that CS reserves the right to store the information you provide and to use such information for the general improvement of our Services. Such Personal Information shall be managed according to the Privacy Policy, unless otherwise indicated in the individual poll, survey or contest.

CAN-SPAM Compliance. As a member of CS and the CS Site, you consent to allow CS to contact you to provide you with information concerning your account, your transactions with CS, and your use of our Services. Email contact, for example, may include information regarding your rewards, and chapter summary information. Also, where applicable, by accepting a trial membership, you also consent to receive several follow-up emails. If you have indicated that you would like to be contacted regarding other services and promotions, CS may also contact you with commercial information about products, services, promotions, contests, or other activities or offerings that may be of interest to you. Additionally, with each commercial communication you receive from CS, you will be given the opportunity to indicate that you wish to "Unsubscribe" from receiving such future communications. By requesting that CS send an email to a Friend, through the "Inspire" button, you understand that you are required to send an authentic email address that is being used solely for the purpose of providing information about CS to your known friend, who would not object to receiving this email.

Information Provided to Customer Service. CS or its designated third party customer service provider may offer support and technical assistance via telephone or email. Whenever you communicate with customer service, you understand: (i) that a customer service representative may view and make changes to your Personal Information in order to provide the assistance that you need; and (ii) that a customer service representative may reply to you via email, phone, or text message.

Legal Disclosures. We may disclose information we have collected from and about you (including Personal Information) if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend the rights or property of us, the users of our Services, or third parties.

Use of Cookies, GIF Files, and other Technology.

Cookies. Cookies are pieces of information that some websites transfer to the computer that is browsing that website ("Cookies"), and are used for record-keeping purposes at many websites. The use of Cookies makes web surfing easier by performing certain functions such as saving your passwords, background information, and your personal preferences regarding your use of the particular website. Many consider the use of Cookies to be an industry standard. Your browser is probably set to accept Cookies; however, it may be set to block acceptance of cookies, erase Cookies from your computer hard drive, or receive a warning before a Cookie is stored. If you would prefer not to receive Cookies, you can alter the configuration of your browser to refuse, erase, or to warn you of the use of Cookies. If you choose to have your browser refuse Cookies, it is possible that some areas of websites that use Cookies will not function properly when you view them and your online experience will be limited.

CS uses Cookies to administer the Site and not to track surfing habits. Our Site collects Personal Information under the following situations: (1) to the extent that you provide Information to us in an email message or in your profile; (2) to the extent that your web browser provides Information to our web server, like the site you linked from, the identity of your internet service provider, or the type of browser you are using; and (3) to the extent that you provide Personal Information to us in a CGI form (for example, when you subscribe to our newsletter).

GIF Files. CS uses pixels, or transparent GIF files, to help manage online advertising. These GIF files may be provided by our ad management partner and enable it to recognize a unique Cookie on your web browser, which in turn enables us to learn which advertisements bring users to our Site. The Cookie was placed by us, or by another advertiser who works with our ad management partner. With both Cookies and spotlight technology, the information that we collect and share is Anonymous Information, which may be shared in aggregate form, and it is not personally identifiable and therefore does not contain your name, address, telephone number, or email address.

Monitoring Scripts. CS uses certain third party web analytics software in order to monitor the use of its Website. CS may also employ a monitoring script to enables it to proactively request chats with you. If a user accepts a chat, the monitoring script will capture pre- and post-chat surveys that are submitted by such users, as well as the user’s IP address and browser version; however, the third party web analytics software provider does not use any of this data.

If you have concerns about cookies or GIF Files, or need assistance on how to enable the cookies on your system, please contact us at support@coachingsanctuary.com.

Partnership, Advertising Links. Please be aware that we may occasionally link to other sites for promotional or advertising purposes. These sites are independent of CS. As such, we encourage you to refer to each site's terms of use and privacy policy for their use of Cookies and Personal Information.

Reviewing and Changing Your Personally Identifiable Information. If you want to make changes, amendments and/or deletions to your Personal Information with CS, you can access and update your information by clicking onto the Profile link found at the top right of each page. Please note that CS may be prohibited from deleting certain Personal Information due to an applicable court order, statute, law or regulation. When we delete information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.

Age. Our Site is not directed at anyone under the age of 18. If you are under this age, you should not use our Site.

Notice to California Residents – Your California Privacy Rights (As Provided by California Civil Code section 1798.83). A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California Customer") may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California Customers may request further information about our compliance with this law by e-mailing privacy@coachingsanctuary.com Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this email address.

Privacy Policy Updates. The terms of this Privacy Policy will govern the use of any information collected by CS or its Customer Service. CS reserves the right to change this Privacy Policy at any time. This Privacy Policy may change as new features are added to our Site. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on the Site. The most recent version of our Privacy Policy is always available from the bottom of most pages on the site. In case of any material changes to the Privacy Policy, we will replace the "Privacy Policy" link on the home page of the website with a link entitled "Privacy Policy Updated 08/31/2009" for no less than thirty (30) days. All changes to the Privacy Policy will be effective when posted, and your continued use of any of the Services after the posting will constitute your acceptance of, and agreement to by bound by, the changed terms. It is your sole responsibility to periodically revisit and review our Privacy Policy for updates. If you have any questions about privacy, please contact us at privacy@coachingsanctuary.com

Subsequent Owner of Coaching Sanctuary, LLC, Merger/Acquisition. In the event that CS goes through a business change, such as a merger, acquisition or sale, your personally identifiable information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of CS or its assets may continue to use your Personal Information as set forth in this Privacy Policy. You hereby consent to CS sharing your Personal Information under the above circumstances.

Contact Information. If you have any questions or comments about our personal information practices or about this Privacy Policy, please feel free to contact us by email or at: Coaching Sanctuary, LLC, 417 Manzanita Avenue, Corte Madera, CA  94925. Phone 408.844.4491, info@coachingsanctuary.com.